Let's face it: modern Digital Workplace can't be managed with legacy ITSM systems. That's why we built KompiTech BLiTS IT support automation platform.
It lets you automates your support services so that you can focus on what matters most: serving customers!
KompiTech BLiTS is the complete customer IT service desk automation platform.
Powered by AI, it is designed to empower everyone on your team—from end-users, support agents, managers and owners.
To meet today's support challenges, IT support service need to be more proactive and not reactive. BLiTS enable you to be proactive by automating the process from creating tickets up to resolution, and closure. Empower your service desk to take control when necessary..
Consolidate your vendors into a single portal and streamline your IT processes. Onboarding a vendor with few clicks through the invitation feature. Auto-assign task and instruction to your vendors once onboarded.
Digital transformation of service terms from hard copies into computer instructions codes that act as the guiderails with the service delivery team. Automates tickets priorities, SLAs, ticketing assignments.
The Billing Management for IT customer provides clear visibility of suppliers cost in real-time and as it happens from your dashboard to control costs and avoid surprises.
Allow your IT staff, sub-contractors and field service agents to record their work hours to each task or tickets. Enforce real-time hours reporting and eliminate inaccurate hours to save cost and avoid disputes. Record hours are saved for billing reports and service performance reviews.
Enforce the proper documentation of resolution notes and detailed task performed on each ticket into a centralized knowledge base that gives your IT the ability to save the day without breaching SLAs.
Support users anywhere, anytime.
Boost productivity and efficiency.
Decrease service completion time by up to 50%.
Reduce manual ticket resolution.
Exceed end-customers and users expectation
This is feedback from our clients who have used our services, they are all happy.
Great to be able to easily track our organization assets leveraging these powerful tools.
The BLiTS platform have help our team move from the manual SaaS users provisioning into a complete automated process.
Very happy to be working with business, our company is growing very rapidly because of you
We are able to cut down our cost of SaaS licenses and support.
These Companies Are Already Empowered Their IT Stack, When Will You?
BLiTS platform has been very handy in enabling with tools to manage our support.
Dan GoodsonHead of Infrastructure, BlueBay